megabus Reviews

megabus has an overall rating of 2.9 based on 297 reviews. Customer feedback on megabus is mixed: megabus reviewers highlight positive aspects like affordable fares, convenient routes, comfortable seating, friendly staff, which strongly appeal to budget-conscious travelers, students, young adults, occasional commuters. However, megabus is often criticized for its delays and cancellations, limited amenities, inconsistent service, lack of onboard Wi-Fi.

2.9/5.0

297 reviews

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All megabus Reviews (297)
bryant_Anderson91
May 24, 2026
"Coverage just isn’t what it used to be"
I used to be able to find decent trips without much hassle, but lately it feels like a lot of the places I actually need to go aren’t covered anymore. I end up having to switch buses or use other companies WAY too often, which kind of defeats the purpose.
Robert.wilt
May 21, 2026
"They got there right on time, which…"
They got there right on time, which immediately made me feel confident I was in good hands. Reliable, professional, and exactly what you hope for when you’re counting on someone to show up.
Marilyn_lindsey93
May 18, 2026
"The bus stop was right downtown and really..."
The bus stop was right downtown and really easy to spot, which made things stress-free. I didn’t have to walk far at all. If you’re nearby, it’s definitely a convenient option to consider.
charlesflannagan8699
May 16, 2026
"Canceled Trip and Slow Refund"
My trip ended up getting canceled, and then I was stuck waiting around for the refund way longer than I expected. It felt like I couldn’t really do anything except keep checking and hoping the money would show up. Not the worst experience ever, but definitely frustrating.
Gustavo.capers
May 15, 2026
"The bus stop signs were pretty..."
The bus stop signs were easy to find, so that part was helpful. I just felt a little misled because I expected the stop or directions to be clearer overall once I got there.
rafael.Strother
May 10, 2026
"Decent ride, but boarding was frustrating"
Once I finally got on the bus, the ride itself was actually fine, so I don’t want to make it sound like the whole experience was terrible. But the boarding process was a mess. There wasn’t a clear line, people were cutting in, and the staff didn’t really explain what was going on. A lot of us were just standing around trying to figure out which bus was ours. It made the trip start off way more stressful than it needed to. megabus really should have better signs or someone there actually organizing the line.
hello_maryann674
April 29, 2026
"Not gonna lie, I took Megabus twice and…"
Not gonna lie, I took megabus twice and the wifi was useless both times. It would connect for maybe a couple minutes, then drop again right away. If people can’t actually use it, they really shouldn’t advertise onboard wifi.
martin1990
April 23, 2026
"Not sure if I caught it on a bad day, but..."
I don’t know, maybe I just happened to stop in at the wrong time, but the restroom smelled really awful and looked like it hadn’t been cleaned all day. I hate to be dramatic, but it was bad enough that I don’t think I’d come back.
Michele.kincaid
April 09, 2026
"The bus was cleaner than I expected. The…"
The bus was cleaner than I expected. The seats, floor, and even the bathroom were tidy, and there weren’t any weird smells, which made the trip a lot more comfortable. That said, I did feel kind of ignored when I had a question and couldn’t really get anyone’s attention. Still, the clean space definitely made the ride nicer overall
JONES
March 20, 2026
"I assumed the seats would be fine, but..."
I assumed the seats would be fine, but they were cramped and way too hard. My back was hurting pretty much the whole ride, so yeah, not doing that again.
christina1976
March 19, 2026
"Did the job, no fuss"
Charged my phone just fine, which is all I needed. No weird drama, no useless nonsense, just plugged it in and it worked like it wasn’t a total piece of junk.
danny-Alexander
March 13, 2026
"Cheap, but not dependable enough for me"
I’ve taken Megabus a few times now, and it’s been hit or miss. One ride went totally fine, but on another trip the bus was more than an hour late and there were barely any updates, which made the whole thing really frustrating. The drivers have been okay overall, and I get that the tickets are cheap, but the waiting around without knowing what’s going on is a dealbreaker for me. Personally, I’d only use Megabus again if I wasn’t in a rush or didn’t have anything important scheduled.
robert-Wagner
March 08, 2026
"My trip ended up getting cancelled, and in..."
My trip ended up getting cancelled, and in my experience, getting the refund took more chasing than I expected. They did send the money back eventually, but the wait and the unclear responses along the way were frustrating for me.
ANDERSON
March 08, 2026
"The ride itself was fine, but…"
The ride itself was fine, but the AC was blasting the whole time and I was freezing. Would’ve been a lot more comfortable if it wasn’t so cold... just something to keep in mind
JohnnyEnnis_08
March 08, 2026
"Way Too Crowded to Be Comfortable"
The bus was just packed, like way more crowded than I expected, and it made the whole ride feel kind of miserable. Everyone was squeezing in, bags were being shoved wherever they could fit, and I was sitting there thinking there’s no way this was planned properly. It really felt like either too many tickets were sold or they just didn’t think through the space situation at all. The driver was fine, nothing bad there, but the actual trip was stressful instead of relaxing. I know it’s a budget option and you kind of expect things to be basic, but still, people should at least have enough room to sit without feeling crammed in the whole time
tony1970
March 07, 2026
"App needs some work"
The bus itself was fine, but the app was a bit of a pain. It kept freezing when I tried to choose my stop, and every time I hit the back button it sent me all the way back to the beginning. Payment did go through eventually, but it took two tries, and finding my ticket afterward wasn’t exactly straightforward. It gets the job done, but it definitely needs some fixes.
AlexandraWheeler_37
March 01, 2026
"Easy enough to book"
Booked my trip on megabus.com and it was simple. I could find the times and prices without digging around forever, and checkout didnt take long at all. Everything was laid out clearly, which I appreciated.
elise_Shipp91
February 27, 2026
"Took a while, but they fixed it"
Had an issue with my booking and I was annoyed at first. It did take a bit for them to get back to me, which was frustrating, but customer service eventually sorted it out and refunded the extra charge. Not a perfect experiance, but I’m glad they actually dealt with it in the end.
hello_roberto034
February 19, 2026
"Not gonna lie, it doesn’t feel worth it anymore"
Not gonna lie, Megabus looks like a good deal when you first see the ticket price, but once the fees get added and you actually deal with the service, it doesn’t feel like much of a bargain.

My bus showed up late, the seats were super cramped, and the wifi didn’t work at all the entire ride. Yeah, I paid less than I would have for a train ticket, but the trip was stressful and uncomfortable from start to finish.

At this point, I’d rather spend a little extra next time and take something more reliable. Megabus just feels like saving money in the most frustrating way.
RebeccaGrady
February 18, 2026
"Decent Schedules, But Not Many Choices"
The schedules are okay and work fine for the most part, but I do wish there were more options to choose from. It feels a bit limited, especially if you need more flexibility. Overall, it’s not bad, but it left me feeling like it could be more accommodating

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